Terms & Conditions

01 Acceptance of Terms

By using our website or engaging Neocube Technologies for any services, you confirm that:

• You are at least 18 years of age or are acting on behalf of a legally registered business.
• You have the authority to enter into these Terms on behalf of the organisation you represent.
• You accept these Terms and our Privacy Policy in their entirety.

If you do not agree with any part of these Terms, please do not use our website or services.

02 Services

Neocube Technologies provides:

• Custom software development — bespoke web applications, mobile apps, management systems, and integrations.
• Off-the-shelf software modules — preconfigured systems (healthcare, transport, retail) adapted to client needs.
• Digital audit services — assessment of your business's digital maturity via our online audit tool.
• Consulting and technical advisory — guidance on technology strategy and software architecture.

The specific scope of services for any engagement is defined in a written Scope of Work (SOW) or Project Proposal agreed between both parties before work begins.

03 Quotes & Proposals

• All quotes and proposals are valid for 30 days from the date of issue unless otherwise stated.
• A quote is not a contract. A project only commences upon written acceptance of the proposal and receipt of the agreed deposit.
• Quotes are based on the information provided by the client. Changes to the scope after acceptance may result in revised pricing — we will always notify you in writing before any additional costs are incurred.
• We reserve the right to decline any project without obligation.

04 Payment Terms

Standard payment structure:

• 50% deposit — due before any development work begins.
• 25% milestone payment — due upon delivery of agreed milestone(s) (typically mid-project demo).
• 25% final payment — due upon project completion and before handover of source code and credentials.

Payment schedules for large or complex projects may differ and will be specified in the proposal.

Late payment: Invoices unpaid within 14 days of the due date may incur an interest charge of 2% per month. We reserve the right to pause work on overdue accounts.

Refunds: The deposit is non-refundable once work has commenced. If a project is cancelled mid-way, fees for completed work are payable by the client. Any excess payments will be refunded within 14 business days.

We accept payment via bank transfer (USD, ZWG), EcoCash, and other methods confirmed at the time of engagement.

05 Client Responsibilities

Successful project delivery depends on your active participation. As a client, you agree to:

• Provide accurate, complete, and timely information about your business requirements.
• Designate a primary point of contact with authority to make decisions about the project.
• Review and provide feedback within agreed timeframes. Delays in feedback may extend the project timeline.
• Supply any content (text, images, logos, data) required for the project in the agreed format and on time.
• Obtain any necessary third-party licences, permissions, or approvals required for your project (e.g. use of third-party APIs, data sources).
• Ensure that any information, data, or material you provide does not infringe third-party rights or violate applicable law.

06 Project Delivery & Timelines

• Project timelines are estimates based on the agreed scope and are provided in good faith. We will communicate proactively if delays arise on our end.
• Timelines may be extended if: the scope changes; client feedback or content is delayed; or unforeseen technical complexity is discovered.
• We work in iterative sprints with regular demos. You will see progress throughout the project — not just at the end.
• Delivery means the software is functional per the agreed requirements. Minor cosmetic issues may be addressed in post-launch support.
• Acceptance: Upon delivery, the client has 7 business days to review and raise defects. Silence after 7 days is deemed acceptance.
• Revisions: Each milestone includes up to 2 rounds of revision. Additional rounds beyond the agreed number may be charged at our current hourly rate.

07 Intellectual Property

Client ownership: Upon receipt of full payment, the client receives full ownership of the custom code written specifically for their project. This includes source code, database schemas, and associated documentation.

Neocube ownership: We retain ownership of:

• Our proprietary frameworks, libraries, boilerplate code, and reusable components that we incorporate into your project — a royalty-free licence to use these is granted to you for the life of the software.
• Our internal tools, processes, and methodologies.
• Any pre-existing intellectual property created before the commencement of your project.

Third-party components: Open-source libraries and third-party services are subject to their own licences. We will document all third-party dependencies used in your project.

Portfolio rights: Unless you explicitly request otherwise in writing, we may reference the project (name, industry, and general description) in our portfolio and marketing materials. We will not share confidential business logic or data.

08 Confidentiality

Both parties agree to keep confidential any sensitive business information shared during the engagement. This includes but is not limited to: business processes, pricing, customer data, financial information, and technical specifications.

• We do not disclose client information to third parties except as required to deliver the project (e.g. cloud hosting providers) or as required by law.
• We will sign a mutual Non-Disclosure Agreement (NDA) if requested, before any sensitive information is shared.
• Confidentiality obligations survive the termination of any project engagement for a period of 3 years.

09 Warranty & Post-Launch Support

Warranty period: We provide a 30-day warranty after project delivery. During this period, we will fix any defects that arise from our code at no additional charge, provided the defect is reproducible and falls within the agreed scope.

The warranty does not cover:

• Defects caused by client modifications to the code after handover.
• Issues arising from third-party service failures (e.g. hosting provider outages).
• New features or scope changes requested after delivery.
• Issues caused by client infrastructure or environments outside our control.

Ongoing support: After the warranty period, support is available via a monthly retainer or on a per-incident basis. Rates will be agreed separately. We strongly recommend a retainer to keep your software updated and secure.

10 Limitation of Liability

To the fullest extent permitted by applicable law:

• Neocube Technologies' total liability to you for any claim arising from our services or this website shall not exceed the total fees paid by you for the specific project giving rise to the claim.
• We are not liable for: loss of revenue, loss of profits, loss of data, loss of business opportunity, or any indirect or consequential loss arising from our services or any defect in software we have built, even if we were advised of the possibility of such loss.
• We are not responsible for third-party services, APIs, or infrastructure failures that affect your software.
• Software is provided "as built" per the agreed specification. We make no warranty that the software will meet requirements not stated in the scope, or that it will operate without interruption.

Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

11 Termination

By the client: You may terminate an engagement by giving 14 days' written notice. Fees for all work completed up to the termination date are payable. Any advance payments for work not yet commenced will be refunded.

By Neocube: We may terminate or suspend services if:

• Payment is overdue by more than 30 days and remains unresolved after notice.
• You materially breach these Terms and fail to remedy the breach within 14 days of written notice.
• We determine, in our reasonable judgement, that continuing the project would require us to act unlawfully or unethically.

Upon termination, we will deliver all completed work-in-progress to you, subject to payment of all outstanding fees.

12 Website Use

Your use of the neocube.tech website is subject to the following:

• The website is provided for informational purposes. Content may change without notice.
• You must not attempt to gain unauthorised access to our systems, servers, or databases.
• You must not use our website for any unlawful purpose or in a way that could damage, disable, or impair the website.
• The Digital Audit tool is provided free of charge as a self-assessment aid. Results are indicative only and not a substitute for professional consultation.
• All content on this website (text, design, branding) is the intellectual property of Neocube Technologies. Reproduction without written permission is prohibited.

13 Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Zimbabwe. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.

Resolution process: Before pursuing formal legal proceedings, both parties agree to first attempt to resolve disputes through good-faith negotiation. If unresolved after 30 days, the dispute may be referred to mediation by a mutually agreed mediator before court proceedings are initiated.

If you are based outside Zimbabwe, we may agree to alternative governing law provisions in writing at the time of project engagement.

14 Changes to These Terms

We may update these Terms at any time. We will update the "Last updated" date at the top of this page. Material changes will be communicated to active clients by email.

Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms. If you disagree with changes, you may terminate any active engagement as described in Section 11.

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